Analyze and discuss the following questions about cross-cultural and diversity training and share your findings with your classmates.
- How many hours of diversity training does a manager need in a typical organizational setting?
- How many hours does a front-line employee (such as a cashier or customer service representative) need? Do these needs vary across industries? If so, why do you think this is the case?
- What is the typical content of a diversity training program?
- To what extent are the length and content of diversity training regulated by law in various industries?
- How many hours of cross-cultural training does someone need before a business trip out of the country or an international assignment?
- What is the typical content of a cross-cultural training program?
- To what extent can cross-cultural training programs increase the effectiveness of those working outside of the United States and/or the probability of success of international tasks/duties? What are some critical success factors for these programs?
- Do you have any personal experiences with diversity training? If so, please share about your experience(s).
- How important do you think this type of training is in your current career or in the career you hope to attain?