Problem: George was walking into the hospital on his way to visit his wife who had just delivered their first child. His arms were loaded with flowers, balloons, and teddy bears for the baby. As George was crossing the lobby, he slipped, dropped all of his items, and cried out in pain. Prior to George entering the hospital, housekeeping had just mopped the lobby floor and failed to put out a "wet floor" sign.
George ended up in the emergency department with a fractured wrist. What is the role of the risk manager in this scenario, and how should he or she respond?