Assignment: Customer Service Information Systems
a. All of the following are examples of environmental actors in an information system except:
b. What is the relationship between ITIL and IT service request?
c. How are service desks and help desks the same? How are they different?
d. List and describe the components of a successful service desk
e. List two reasons that customer support is projected to increase as an occupation through the year 2020?
f. How are technically savvy customers changing the way that service desks interact with customers?
g. What is a customer service value chain?
h. What is customer satisfaction?
i. What is a Service Level Agreement?
j. Technical support services are the same as customer support services. True or False? Explain your answer
Format your assignment according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with oneinch margins on all sides.
b. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.