Question: What is the rationale for having publicly reported data? To allow the consumer to make informed decisions about their healthcare. This information comes from patient surveys that compare ratings of communication, responsiveness, pain management, and discharge information, cleanliness of the hospital environment and the quietness of the hospital environment. This is made public so others can compare how hospitals and facilities are doing when choosing care for themselves or loved ones. (Zerwekh, 2018, p. 508)