A - PLAN AND ORGANISE WORKFLOW
1. List five periods or events throughout a calendar year where the need for accurate staffing levels to meet service demands in the hospitality, travel and tourism industry is crucial and explain why this is so.
B - SOLVE PROBLEMS AND MAKE DECISIONS
1. What is the purpose of monitoring the effectiveness of solutions?
2. How could the effectiveness of solutions be monitored?
C - Prepare and serve espresso coffee
1. What are the main parts that make up a grinder and the parts that make up a coffee machine?
2. How many full clicks of a single group handle and how many full clicks of a double group handle are generally used to dose coffee into a portafilter?