Answer the following questions:
Q1. A child has disclosed to you that they are being abused by an uncle on a regular basis. The accusation has been substantiated and an intervention plan has been put in place. As the child's parents were not provided with the opportunity to take part in the decision making process they have now made a complaint.
1. What is the best way to handle the complaint?
2. What is the process to resolve a complaint?
Q2. List the 7 steps to referral and discuss how strong communication processes are imperative to the referral process.
Q3. Outline the measures that are taken to ensure information is kept in confidence and in line with organisation policy as swell as legislation
Reference:
Introduction to undertaking case management in a child protection framework
Best interests case practice model by Robyn Miller-Summary guide
SIGNS OF SAFETY AS THE DEPARTMENT FOR CHILD PROTECTION'S CHILD PROTECTION PRACTICE FRAMEWORK