Solved: What is the most important element of this case study why, Dissertation

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What is the most important element of this case study why

Question: 1. What is the most important element of this case study? Why? Did United Airlines do anything wrong?

2. Was the customerb s reaction justified? Provide a rationale for your answer.

3. If you were in charge of customer service at United Airlines, how would you have handled the situation? Provide a rationale for your answer.

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Dissertation: What is the most important element of this case study why

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