Question:
Key indicators are numbers or ratios that are not strictly financial. For example if you work with inpatient care, the ALOS-Average Length of Stay is a key indicator. That is the average length of the patient stay in the hospital. If you are in case management it may the incidence rate, the number of cases per population of a disease or health condition.
In your organization what is the most commonly used? Are any of the indicators adjusted for quality or are they strictly quantitative?