Answer theses questions in the Mueller- O Keffee Memorial Home and Retirement Village
- What is the mission of the home?
- Why might the board have been unable to articulate the home's mission?
- What other problems exist with this board?
- What are the reasons for seeking outside help with strategic planning?
- What internal factors inhibited the consultant from doing his job?
- Why was "seat of the pants" planning so highly regarded?
- What could Cantwell have done differently?