Question: Juan, sales and marketing manager for Millwright Insurance Company (Millwright), measures his sales department and customer satisfaction by the cancellation ratio and the retention ratio. Millwright renewed 5,000 auto policies which were due to expire at the beginning of 20X1. The total number of auto policies written at the beginning of 20X1 was 10,000. The number of policies lapsed during 20X1 was 1,000. Millwright's cancellation ratio is Select one: A. 10%. B. 20%. C. 40%. D. 50%.