Response to the following MCQ's:
1. What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
•Second party
•Fourth party
•Third party
•First party
• 2. What is one analytical tool common to all quality improvement programs?
•Continuous improvement
•Kaizen
•Management by fact
•Pareto charts
• 3. An opportunity flow diagram would best fit in which DMAIC category?
•Define
•Measure
•Analyze
•Improve
• 4. Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
•AS 9000
•TL 9000
•AI 9000
•QS 9000
• 5. What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil?
•ISO 9000
•ISO 2000
•ISO 14000
•QS 9000
• 6. ISO 9000 is primarily concerned with what type of quality management standards?
•Business-to-consumer transactions
•Environmental
•Business-to-business commerce
•Suppliers to the automotive or telecommunication industries
• 7. A fishbone diagram might be found in which DMAIC category?
•Improve
•Analyze
•Measure
•Define
• 8. Who is responsible for performing the first-party certification audit for a supplier firm?
•Customer
•Certifying agency
•Firm
•Suppliers
• 9. What is a reason that a company may pursue ISO-9000 certification?
•Certification is required by most insurance agencies
•Certification provides a company with unlimited legal liability protection
•Certification provides competitive advantage in the global markets for suppliers
•Certification is required by the European Community to show that a firm has used appropriate standards
• 10. What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?
•First party
•Third party
•Fourth party
•Second party