1. What is the difference in resolving a single-cause conflict versus a multiple-cause conflict? Discuss whether the relationship between causes is additive or multiplicative. That is, as you take on one more source of conflict, does it simply add to the previous pressure or exponentially increase the problem?
2. What are the sources of conflict in this case?
3. What approaches to conflict management are used by the actors in the situation? How effective was each?
4. Based on the behavioral guidelines for the collaborative approach, how could Dan have managed this conflict more effectively?