? What is the difference between managing and leading?
? What is the difference between primary and secondary research?
? Five part report writing process.
? How are DOCS, PACS, SPELL, the Five C’s, and CLOUD used in review and revising reports?
? Formal vs. informal channels for communicating problems to managers.
? Why is peer review important?
? Four phases of document review.
? Why are some writers hesitant to allow others to review their documents?
? Planning with PACS.
? What are the major sections included in a long form business report?
? What is reflexive listening?
? What are the purposes of a business message?
? Name the different types of outline tests (checks)?