What is the definition of total quality management?
A. It is a belief that all employees within an organization work to fulfill customers' needs while also working to improve profitability.
B. It is a belief that all employees within an organization work to fulfill customers' needs while also working to improve productivity.
C. It is a belief that upper management leads by enforcing quality in all of their work. The quality implementation will trickle down through the organization.
D. It is a belief that a project manager must implement quality by leadership and a series of risk/reward principles.