DEFINITIONS AND EXPLANATIONS OF THE TERMS, NEED TO BE 4-6 LINES IN LENGTH for each review question.
- REVIEW QUESTIONS
1. Define the term quality.
2. What is the "dynamic state" element of the definition of quality)
3. What is the definition of Total Quality?
4. How is Total Quality different?
5. What are the key elements of Total Quality?
6. What is the supervisor's role in quality improvement?