Problem
Answer the following questions and write your answers under each questions.
I. A child has disclosed to you that they are being abused by an uncle on a regular basis. The accusation has been substantiated and an intervention plan has been put in place. As the child's parents were not provided with the opportunity to take part in the decision making process they have now made a complaint.
1. What is the best way to handle the complaint?
2. What is the process to resolve a complaint?
Write your answer here
II. List the 7 (seven) steps to referral and discuss how strong communication processes are imperative to the referral process. Write your answer here.
III. Outline the measures that are taken to ensure information is kept in confidence and in line with organisation policy as swell as legislation
Write your answer here.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.