Case Study:
Nurse Sasha is in the room with an elderly resident when she hears a middle-aged daughter say aloud -so the resident, her father, could hear - to her brother, "I'm going to need to see a copy of the trust because Dad doesn't have long." Sasha is stunned that a grown woman would be so uncaring. Sasha sees from nonverbal behavior that the brother is alarmed by what the daughter has said. Sasha would like to pull the daughter out into the hall and explain that she should be more respectful, but Sasha knows the daughter has already complained about other nurses to the supervisor.
- Why is Sasha upset?
- What conflict is Sasha experiencing?
- What is the best way for Sasha to handle the situation?