What is the best step the project manager can do in scenario


Question: While managing a data center project a few customers has requested a feature be added to the project that would enhance the security system in the Datacenter. The change was submitted to the Change Control Board and was denied due to the high cost of the security system. A few months later another customer submitted the same change back to the project manager. What is the best step the project manager can do in this scenario?

 

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Project Management: What is the best step the project manager can do in scenario
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