Assignment:
You are the manager of a local bank where three tellers provide services to customers. On average, each teller takes Four minutes to serve a customer. Customers arrive, on average, at a rate of 40 per hour. Having recently received complaints from some customers that they waited a long time before being? served, your boss asks you to evaluate the service system. Specifically, you must provide answers to the following questions:
The average utilization of the three-teller service system is p=
What is the probability that no customers are being served by a teller or are waiting in line?
What is the average number of customers waiting in line?
On average, how long does a customer wait in line before being served?
On average, how many customers would be at a teller's station and in line?