Question: Marissa works for a local restaurant. Each time a customer reports a compliment to a manager about an employee, the employee receives a star pin to wear. What is the advantage of the "star pin" to the restaurant and Marissa? Multiple choice question. The star pin allows employees to individualize their service. The star pin is a reward that reinforces the provision of excellent customer service and makes the employee feel recognized. Customers will wait for a server who is wearing the star pin and avoid those who are not "starred." The star pin will help increase restaurant sales and will help Marissa make more tips, since it shows she knows what she is doing. Need help? Review these concept resources.