1. What is strategic uncertainty? Imagine that you have opened a coffee shop in your city or town. What are the strategic uncertainties the your business would face? Which uncertainties would you plan for?
2. Libel is a written form of defamation. Slander is the oral form of defamation. Yet an oral statement on a television broadcast is usually considered libel. Explain why this is the case and defend or attack this determination.
3. What is customer satisfaction? Why should a salesperson follow up to assess customer satisfaction? Share some of your experiences as a customer using examples.