What is performance excellence what are the principles

Question

Question 1

What is performance excellence?

Question 2

What are the principles of total quality?

Question 3

List Crosby’s Absolutes of Management.

Question 4

Describe the composition of each category in the Baldrige Criteria.

Question 5

Contrast total quality (TQ) and Six Sigma.

Question 6

Compare the three major frameworks for quality systems.

Question 7

Briefly describe the DMAIC process in Six Sigma.

Question 8

List the performance measures under the Malcolm Baldrige Criteria.

Question 9

Briefly describe the various elements of strategy development.

Question 10

List the practices used to improve customer-supplier relationships.

Question 11

Briefly describe the Resource Dependence Perspective.

Question 12

Compare leadership teams and quality improvement teams.

Question 13

List the members of a Six Sigma team.

Question 14

List the various criteria for effective teamwork.

Question 15

Describe the factors which have been identified that will influence the way people react to jobs that have high levels of the task characteristics.

Question 16

List the leadership competencies summarized by the American Society for Quality.

Question 17

Describe the situational leadership theory and list the levels of readiness associated with it.

Question 18

List the leadership styles associated with the different levels of readiness.

Question 19

Briefly describe the stages of a quality life cycle.

Question 20

Describe the Baldrige journey.