1) What is operational management
2) Why is opertional management important for all organizations
3) Give examples of operational mangament .( Two types of operation management - manufacturing and service )
4) Explain manufcaturing process maxtrix explain service process matricx give exaample on those two types of matrix
1. The following is a list of process design changes. Which of the changes is more to be made due to environmental considerations?
A. Centralising the purchasing of raw materials
B. Reducing product offering to fewer standardised products
C. Introduction of an electronic archive management system that replaces based archives
D. Replacing customer service tellers with electronic information screens.