Assignment:
Question 1
Describe two IT enabled business solutions in one specific industry of your choice (e.g. Banking, airlines., etc.), ONE provides a competitive advantage and one servers as a competitive necessity. Justify your answer.
Question 2
What are the typical functions in a CRM system? How does CRM fit into the RGT framework?
Question 3
What is online transaction processing (OLTP) and what is online analytical processing (OLAP)? What are their major differences between OLTP & OLAP?