What is one major difference between malcolm baldrige award, Operation Management

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What is one major difference between malcolm baldrige award

1. What is one major difference between Malcolm Baldrige Award and ISO 9000 series of standard?

2. Your company makes life jackets. Give one example for each of the following components of cost of quality in your operation:

Internal failure cost

External failure cost

Appraisal cost

Prevention cost

3. A process has USL = 22, LSL = 18; mean = 20; and standard deviation = 2.0

a) What is Cp?

b) Cpk?

c) Which process parameters/attributes will you change to improve the process?

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