1. Academic writing is different from formal business writing. How does academic writing inform, or not inform the way we communicate?
2. What is NetFlix's competitive strategy? What does it believe is the driving force that makes this strategy so successful? Do you agree?
3. Explain how you would estimate the amount of time a person spends working on an IT project as scheduled versus the amount of time consumed by indirect tasks such as reading e-mail and answer phone calls.