Assignment:
Explain how to identify customer relationships with the organization. Companies that implement a CRM system adhere to a customer-centric focus or model. A customer-centric company focuses on learning the factors that build long-lasting relationships with valuable customers and then builds its system on what satisfies and retains those customers. Building relationships through CRM is a strategic process that focuses on learning, managing customer knowledge, and empowerment.
- What is meant by knowledge management? Why is it so important in a CRM system?
Your answer must be, typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.