Please read the WSJ article posted for this week and respond to the following questions; be sure to be clear and thorough in your responses. The file you upload MUST follow the formatting requirements outlined on the syllabus; note that system will not accept late submissions.
Questions:
1. In your own words, explain what "omotenashi" means in the context of retailing in Japan.
2. What is labor productivity, and why is this such an important issue in Japan today?