1. What is knowledge management? Define and distinguish between the terms tacit knowledge, best practices, and organizational memory. Which do you think would be most difficult to pin down in a knowledge system?
2. List and describe the three major types of electronic commerce. Which do you think is the most valuable to the individual consumer? List and explain at least three electronic business/revenue models.
3. Discuss the importance of leadership in strategy formulation and implementation. What is specific leadership skills are needed of the leader?