Case Scenario:
The systems support and security phase of systems development is just as important to the success of a system as each of the previous phases. An analyst must consider tasks to support the system and its users as well as the useful life of the system and when the system becomes obsolete.
Q1. What is involved in user training? How is this different than manager training?
Q2. What is a help desk? What are some of the tasks that might be performed at a help desk?
Q3. Examine maintenance expenses and operational costs as they relate to total cost of ownership.
Q4. How do ongoing maintenance expenses help determine the economic life of a system?
Q5. What are some indicators that a system is becoming obsolete?