What is important in participative management?
In what ways do teams help organizations to succeed?
What is a hidden agenda?
What are informal standards of conduct that team members share?
The phases of the group-development process
How do you deal with a group member who is resistant to change?
Critical listening vs. active listening vs. emphatic listening vs. content listening
What is groupthink?
The steps of the basic listening process
What is a cross-functional team and what are its strengths and weaknesses?
What are the most common reasons for unsuccessful teamwork?