Discussion Post: Office Procedures
As a part of your responsibilities, you are answering the phones for the day. A patient calls and begins yelling at you about an EOB that she has received that denied her claim as being "not medically necessary." It will be important that you attempt to listen to the facts the patient is giving. What is an EOB and how would you handle this situation?
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.