1. What is the value chain? Describe, in sequence, the main components of a manufacturer's value chain.
2. What is an enterprise resource planning (ERP) system? What are its primary benefits?
3. Why is product quality important for companies that implement a just-in-time inventory system?
4. Explain what is meant by "balanced" in the balanced scorecard approach.
5. What is activity-based costing, and what are its potential benefits?