What is a supply chain and what role does it play in the


1. What is a ‘’supply chain’’ and what role does it play in the creation and capture of value? Critically evaluate the five types of innovation that may occur in supply chains.

2. What are the four major problems associated with staffing?

3. Distinguish between the following Internet business models: e-tailer, market creator and content provider. Use real life examples to support your answer.

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