1. What is a stakeholder analysis and how will this be helpful in understanding which parties have influence in the healthcare system?
2. Quality indicators are important to underpinning a healthcare system that delivers value to customers. Select one of the following quality evaluation systems and describe the system and how it applies to the U.S. Healthcare Delivery System:
The Healthcare Effectiveness Data and Information Set (HEDIS)
HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems)
The Leapfrog Group Hospital Ratings and Reports.