Assignment: Operations Management, Value Chain, and Measuring Performance
Answer the following questions and upload to Canvas. Submit in Word or PDF format. All the writing parts must be your original writing, don't quote, write in your own words. Don't copy or repeat the exact sentences from the textbook or any other sources. Read the materials, then write in your own words. I grade everything in turnitin that shows the unoriginal writing parts. The writing has to be original and your own.
1. What is a customer benefit package?
2. What is definition of a value chain?
3. How can the operations manager measure the productivity of bank tellers, teachers, and scientists developing a new drug?
4. Explain the triple bottom line.
5. Explain the balanced score-card.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.