Focusing on reliable pharmaceutical service
1- for which user community or communities (internal,supplier, or client) are prototype likely to be most beneficial? why?
2- shoulde patients in client health-care facilities participate in the information-gathering process?if so,why , and in what ways should they participate?
3- what information-gathering methods are most apprpriate to learn about requirements from reliable's own management staff and other employees? from client health-care organizations? from suppliers?