What is a knowledge worker? What HRM changes can be expected in dealing with knowledge workers with respect to recruiting, selection, motivation, and work/life issues?
Your chief executive has sent you the following e-mail: ‘I have just returned from a one-day management conference in which an academic kept on referring to “the resource based view” and its signi?cance. What is it and how relevant is it, if at all, to what we are doing here?’ Produce a reply.