Question: A multinational corporation realized that it needed to cut costs in order to compensate for the financial losses that it was facing. Among other measures, it decided to discontinue reimbursements for transportation, despite all the grievances put forward by the employees to the managers regarding the issue. As a result, employees commuting long distances became resentful and started showing their discontentment by taking longer breaks and frequent leaves. In this context, which of the following would most likely have reduced the dissatisfaction of workers? a. Empathetic listening b. Perceptual filtering c. Selective attention d. Reactive communication