Problem
• Assess the change p?pcess CV3 Health leaders used during the pandemic. Was this effective in positioning the company for further transformation? What would you change about its change process?
• What has worked well, and what has worked less well, for CVS Health physical stores as a health and wellness destination?
• What do you recommend to Karen Lynch for next steps for CVS Health?
• What does Karen Lynch bring to the transformation process as a woman CEO with her particular background?