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What happened when you were treated really well as a


Reflect and respond to the following question.

  1. Feeling Important as A Customer
  2. What happened when you were treated really well as a Customer?
  3. What did the service person do?
  4. What did the service person say?
  5. Why did you like that experience?
  6. Feeling Unimportant as A Customer
  7. What happened when you were treated badly as a Customer?
  8. What did the service person do?
  9. What did the service person say?
  10. Why did you not like that experience

Give us some thoughts on your experiences on any of the above situations - Good or bad experiences or both.

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