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What generic approach to service system design does

Golf smith Case

Questions

1. Prepare a service blueprint for Golfsmith.

2. What generic approach to service system design does Golfsmith illustrate and what competitive advantages does this design offer?

3. Why is Golfsmith a good candidate for Internet sales?

Attachment:- Golf smith Case.rar

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Operation Management: What generic approach to service system design does

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Operation Management: What generic approach to service system design does

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