Quiz Questions
1. Mountain Dew is a brand known for sponsorships of adventure events such as snowboarding andskateboarding competitions. What is the most likely objective of Mountain Dew's sponsorship of these events?
2. In order to help anticipate public relations crises it's important to think about the possible events thatcould occur and the appropriate management response. This is often referred to as
3. is based on the premise that marketers can no longer use interruption marketing via massmedia campaigns.
4. Total customer satisfaction is measured based on the
5. Selective price cuts, intense promotional blitzes, and occasional legal action are commonplace in thestrategic design of
6. When a consumer considers a product or service, he or she will choose whichever product or servicedelivers the highest
7. When Starbucks introduced its Tazo Tea line to bring in new customers who had never gone toStarbucks because they don't drink coffee, Starbucks was employing a ________ strategy.
8. TBS Bikes has recently introduced a series of bikes called Surami. The core positioning of TBS Bikes is"speed". Surami is a five¬gear bike and, apart from speed, the company promises to include other features such as safety, good performance, and pollution control features. This describes the ________ of the bike.
9. is an aggressive maneuver where the firm attacks first, perhaps with guerrilla action, acrossthe market, keeping everyone off balance.
10. Under which of the following conditions is the frequency the most important factor in media selection?
11. is finding the most cost-effective media to deliver the desired number and type of exposuresto the target audience.
12. Companies provide rewards to customers who buy often and in substantial amounts. These rewardschemes are referred to as
13. Which of the following statements correctly reflects a characteristic of public relations as a marketingcommunications tool?
14. Which of the following circumstances are best suited for the use of personal selling?
15. Rachel and Josh are on vacation in Hawaii. When they arrived at the hotel, they were offered chilledjuice. Their check¬in formalities were handled by the staff. When they entered their room, they saw that chocolates had been placed on the pillows and a flower arrangement on the table. The hotel's actions are an example of
16. Which of the following benefits is offered by sales promotion tools?
17. An insider trading crisis for an organization is what type of public relations crisis?
18. Which of the following equations accurately describes the total number of exposures (E) of anadvertising message through a given medium?
19. What function does a company's public relations department perform when it promotes understanding ofthe organization through internal and external communications?
20. Which of the following factors forms the basis of assessing sponsorship activities through supply¬sidemethods?
21. When dealing with a public relations crisis, a _____ can be a useful online tool to communicate withinternal stakeholders.