What factors would you consider when setting cushion


A hospital emergency room averages 50 patients per shift. A Shift is 8 hours long and the average patient requires 20 minutes in the exam room.

A. How many exam rooms should the hospital have if it wishes to maintain a 30 percent capacity cushion?

B. Discuss whether you think a 30 percent capacity cushion is appropriate for a hospital emergency room. What factors would you consider when setting this cushion?

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Operation Management: What factors would you consider when setting cushion
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