1. For each managerial level, provide examples of the kinds of decisions that managers make at that level.
2. What factors influence whether a manager should use a formal or informal approach to decision making?
3. Identify each step in the decision-making process, and describe briefly what should happen in each step.
4. What four factors in the decision-making environment influence the decision-making process and the decision maker?
5. What are the three personal decision-making approaches a manager may use? What are the characteristics of each?