Discussion Post: Operational Excellence
a) Define the IT organizational structure and how the IT organizational structure impacts culture and change management practices. Additionally, how does the organizational structure impact competitive advantage?
b) How do you define operational excellence? What factors are involved in achieving operational excellence? Who (within an organization) is responsible for operational excellence and why is this important?
The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.