Answer the following questions:
1. What external forces for change do, or are likely to, impact on work organisations? Provide at least three examples and describe each one in a paragraph.
2. What internal forces for change impact on an organisation's operations? Provide at least three examples and describe each one in a paragraph.
3. Do changes always equate with improvements?
4. What should you do if the changes you implement, as part of your continuous improvement system, are causing more disruption than benefit to work processes?