Problem
A. What underlying principle(s) can you use to design an application form that is both "fair" and "useful?" Explain.
B. What is the "behavioral consistency" approach to training and experience evaluation? What does "behavioral consistency" mean in the context? Why is the method more valid for selection decision making than other methods that have been examined?
C. Develop a systematic format for a letter of recommendation that could be sent to "reference-givers." This format should collect the same important job-relevant job information from all "reference-givers." Your format should attempt to overcome the problems identified with the use of a typical letter of recommendation in selection.
D. You are the owner of a temporary employment agency specializing in providing night security guards to local businesses. One of your recent placements was caught last night stealing property at his job site. The owner of the job site plans to sue you for "negligent hiring." What did that owner reasonably expect from your business and what evidence do you hope you have that will get you out of this unfortunate predicament? Assuming you do extricate yourself from the legal problems, how will you salvage your company's reputation?