What do you think of the environmental consequences of


1. What do you think of the environmental consequences of bottled water?

2. What are the costs of quality that are incurred by a restaurant that serves food that is eaten raw: salads (for example)? Discuss these costs under the four headings (prevention, appraisal, internal failure, and external failure)

3. For an organization with which you are familiar, identify a few resources and capabilities specific to that organization. Did the company successfully leverage those resources and capabilities to its advantage? Explain.

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