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What do you think of his response do you think starbucks

Problem

The CEO Kevin Johnson was on Good Morning America.

What do you think of his response? Do you think Starbucks has a good CRM Strategy and are they adhering to it? Would you do anything differently? How would you expand Mr. Johnson's plans to respond to the situation?

News: Starbucks CEO orders 'unconscious bias' training after 'reprehensible' arrest by BILL HUTCHINSON.

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